CONSUMER SERVICES (B2C)
Symbiose is an import and representation agency that resells high-quality wine, spirits, beer, and cider. The agency has over 15 years of experience in the field, and collaborates with environmentally conscious producers. The team is driven by the sense of community they have developed with the producers and their customers.
Symbiose was working with a rigid order-taking system that operated separately for each brewery and cider producer.
Sales Director, Xavier Parenteau, was looking for a flexible system to centralize producer and customer data, and systematize sales activities according to the specifics of his business model.
Challenges faced by Symbiose’s business model:
Symbiose was looking for a simple, flexible, and affordable CRM, and especially wanted to work with a Canadian, Quebec-based company.
CentrixOne's simplicity and customizability support our unique business model, freeing up time and making points of contact more relevant to our customers.
Thanks to CentrixOne’s flexibility, Symbiose was able to easily adapt the CRM to serve their unique business model.
The systematization of processes and implementation of automations have resulted in enormous time savings:
With CentrixOne, the sales manager no longer needs to work weekends and has found a better work-life balance!
Quebec is blessed by the number and quality of its beer and cider producers. With over 15 years’ experience in wine representation, Symbiose aims to contribute to the expansion of the brewing community. They aim to elevate the role of microbreweries and cideries by offering them structure and tools like CentrixOne to better meet retailers’ needs, and better position themselves in the face of competition from macro-breweries.
Choose CentrixOne CRM to ensure high-quality customer follow-ups. Automate repetitive tasks, and focus your efforts in the right place at the right time.
